STORE POLICY
CUSTOMER CARE
Shipping Policy – Virtullie UK
At Virtullie, we are committed to providing a safe, fast, and reliable shipping experience throughout the United Kingdom. Every order is prepared with care and attention to ensure your products arrive in perfect condition.
Processing Time
All orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
Delivery times may vary depending on the customer’s location within the United Kingdom. Estimated delivery times are:
- Standard Shipping: 5 to 10 business days
- Express Shipping: 2 to 5 business days
Please note that delivery times are estimates and may be affected by external factors such as holidays, weather conditions, or courier delays.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery in real time.
Shipping Fees
Shipping costs are calculated at checkout based on the delivery location and shipping method selected. Virtullie may occasionally offer free shipping promotions on selected orders.
PRIVACY & SAFETY
Incorrect Address Information
Customers are responsible for providing accurate shipping information. Virtullie is not responsible for delays or lost packages caused by incorrect or incomplete addresses.
Lost or Delayed Orders
If your order is delayed beyond the estimated timeframe or appears lost, please contact our support team so we can assist you as quickly as possible.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery and provide photos of the product and packaging for assistance.
Contact Us
For any shipping-related questions, our customer support team is always available to assist you.
WHOLESALE INQUIRIES
🌍 International Shipping & Customs
We ship worldwide! Please note that international shipments may be subject to import duties, taxes, or customs fees once the package reaches your country. These charges are the responsibility of the customer and are not included in our shipping fees.
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Offline Payments